Testimonials Main Page

Committed to Excellence in Sound Pest Management Solutions

Cranbrook Pest Control is committed to excellence in pest management solutions – but don’t take it from us. Check out what some of our clients have to say.

Brad Larway

Emailed on a Sunday of a long weekend and received a reply on the same day. They serviced our property the next business day. Definitely recommend!!

James and Diana

We were looking for a large scale mosquito remedy and the owner helped us personally pick a product that worked amazing and was non-toxic to our pet population. Absolutely love the service and the product we received!!

Jocelyn Fiorentino

Such great service. Randy was very knowledgeable, professional and super friendly! I highly recommend Cranbrook Pest Control!

DJ Kernaghan

He had a pretty bad problem with those little black Beatles with the red stripe on them. We contacted pest control and had the problem dealt with that day. They provided very helpful info and showed us the perfect product for the job. 1 applications and the problem was solved. Thanks guys

Alysha Knodel

What a positive and informative experience. So glad we had Randy out. Were in Creston so I was worried about the cost but the fees were very reasonable, well worth it!!

Kevin Dunn

We use Cranbrook Pest Control for rodent and insect control. Before we used their services, the flies in the building were terrible. After service, a completely different story – almost never see one. And when issues have arisen, they are quick to come out and assess the situation and deal with it. They go above and beyond what one could expect! Great Service and Great Results!!!

Professional & Compassionate Service

I would like to thank Cranbrook Pest Control for the professional and compassionate service they provided for my mother in her home.

It was a very stressful situation for us and Norm Dean, IPM Field Technician gave us support and excellent service over and above anything we had expected.

The office staff was friendly, efficient and knowledgeable.

I would highly recommend their service in any aspect of pest control.

Thank you


Impeccable Service

My family has been using Cranbrook Pest Control for over 10 years. We have always been pleased with their service however in the past year we feel they have upped their game and there service and attention has been impeccable. Matt’s service has gone over and beyond our expectations.
Thanks for everything.

To the Managing Director or Owner

July 27th,2017

We had a carpenter ant problem in April/early May and called your business for an inspection and treatment.

Arden Gallaway met with us and inspected our house and immediately found the source of our problem and applied a treatment.  To this day we have been rid of these ants!

Arden first of all, was very professional and informed us in a very knowledgeable manner of our ant infestation, etc.  He was very thorough in his work and at all times very courteous.  He stopped by shortly after the treatment to see how things were and again he came by a few weeks later.  I had mentioned that we had lots of sow bugs coming into our attached garage and he offered to do another quick perimeter treatment, which helped get rid of these bugs as well.

Arden did a great job for us and I would recommend him and your company to anyone asking me for help or advice regarding ant/bugs etc.

It was a pleasure to meet Arden and we appreciate his good work.


John Hogg

Thank you for the awesome service

Thank-you for the awesome service! We’ve had a mice problem in our house for a few months (apparently we are not alone!) and after trying to deal with it without success, I decided to call the professionals.  Con and Norm have helped us in the past with mice and ants and once again they came to the rescue.  Norm arrived a few hours after I called him and was able to give me lots of helpful advice on dealing with the problem.  With his fancy camera he was able to pinpoint the spot where the little critters are getting in.

Thanks again for all your help! I will keep you posted.

Mary Bagan

Very Satisfied

June 25th, 2017

Matt was our professional, friendly and knowledgeable technician.  He did a careful spray of the dwellings and outbuildings and minded our many pets as he did so.  The effect of coverage is still clearly with us.  He also did 10 patches of thatching ants in our yard.  They were huge piles that had been growing their colonies for some time.  Almost all died off the first round but there were a couple stubborn ones that remained.  Matt, when called was prompt to return and re-do those nests in a cheerful and cooperative manner.  Cranbrook Pest Control was a good call!

Laura Clement

Cranbrook Food Bank

As manager of the Cranbrook Food Bank, i wanted to take this opportunity to Thank You for your Generous Thought of the Grant which you provided for us, as well as the Service that you do for us in the Food Bank and Warehouse.  We at the Food Bank are busy these days, but have really noticed the support of the Community around us which makes our job easier to accomplish.  So again I thank you for your Kind Thoughts.

Take Care,

Gerry Oviatt _ Cranbrook Food Bank

Fabulous Work Ethic

D’arcie Rogers & John Wolff,

10242 Twin Bays Rd.,

Boswell, B.C.

March 27, 2016


Cranbrook Pest Control,

7087 Gold Creek Road

Cranbrook B.C.

V1C 6Z4


Dear Con Murphy~


Re: Norm Dean


I have tentatively sold my home on Kootenay Lake, and felt the need to write to you about your outstanding employee, Norm Dean.


Norm has serviced our lake house for many years.   He is always pleasant, efficient, and most knowledgeable about all facets of pest control.   Norm has been available to us – whether it is during the week, on week-ends or holidays his priority has always been our needs!


Norm exemplifies customer service.   He thinks of the clients needs first and foremost – often before his own needs and days off.   He’s great at explaining the various services your company offers and the ones that are most beneficial to us.


We have trusted Norm with the keys to our home on many occasions – while we have been away in Calgary or Arizona.   He is honest and always follows up at once with his recommendations.


I highly recommend Norm and your company to our friends … and must say … with the pending sale of our home … I will truly miss Norm.   He has a very caring personality and a fabulous work ethic!   You truly have an amazing employee!



D’arcie Rogers

Another Satisfied Customer

Thanks Norm!  Good news!  As dad would say, hip hip hooray, no mice today.

Have a good winter and I look forward to being back at the cabin in the spring.

Thanks so much for your great service.


Nov 9th, 2016      

Another Satisfied Customer

Dear Mr. Murphy:


We have just had a wasp nest eradicated by your technician, Darren Willford.  It was a very difficult job in that the nest was in the attic and under the insulation.


Darren was able to locate the next with his thermal imaging device, followed by spraying and gassing the wasp entrance to the attic.  He returned today to check for any activity using his thermal imaging device.


Darren explained everything that he did in detail and was very polite and courteous.  We are very pleased with the outcome and the service provided by Darren and Cranbrook Pest Control.  We will not hesitate to recommend your services to others.


Many thanks,

– Tom and Elva Biddeson


Job Well Done



I am just writing to say how satisfied I am with your service.  Bob came to my cabin in June 2015 and performed the remedy for ants, as well as installing some bait stations for other critters.   In August and October of 2015, there were still no ants.  And in May 2016, the same..  This is fabulous!  I am glad I signed up for the initial service and the extended coverage.  It has been worth it.  Only wish I did it sooner!


Thanks again,

Annie U.

Nicholson, BC


Very Satisfied Customer

To whom it may concern (owner/operator),


Over the last six months, we have had the displeasure of contending with a bee/wasp problem in a rental unit we own in Invermere. Our tenant has an allergy therefore it has been important to us to do everything we could to deal with the issue.


We called your company last fall and Norm Dean was given the task to scope out the property, find the problem and resolve it. From the first conversation we had he instilled confidence in us that he would use all the means at his disposal to get rid of the insects. It has not been an easy job.


Since we live in Kelowna, Norm has had to manage the tenants without us. He is observant, determined, helpful and has always made time to answer our questions. We really appreciate that consistently he has shown up when he said he would.


Kudos on having such a likeable guy on your team who isn’t just “nice” but works hard and knows how to communicate with the client. We will recommend your company and Norm whenever we hear of a need.



Julie Oliver


Akiskinook Resort

Hi Norm,

I asked Claudette to describe the service we receive from Cranbrook Pest which you may use on your website:


“We have used the monthly maintenance services of Cranbrook Pest Control for several years now.  We have found the staff to be very knowledgeable, courteous, and reliable and we appreciate the quick response we receive when additional services or information is needed.”  Akiskinook Resort



Akiskinook Resort

Con, since 2002 when you suggested we take advantage of your monthly pest control maintenance program, pest complaints at the resort have been dramatically reduced. You delivered exactly what you promised and more…prompt professional service with the personal attention and patience of a valued friend.  Thank you, Stephanie


Reliable, Efficient, Thorough and Friendly


“We’ve been using the services of Cranbrook Pest Control for the last two years and we are very happy with the job that they do. The technicians are reliable, efficient, thorough and also friendly. Cranbrook Pest Control has given us better pest control service than anyone else we have used before. I highly recommend them.”

Superior Customer Service

“We had been attempting to bring a mouse infestation under control for several months. Our own tactics and other “professional” advice were proving to be highly ineffective. Cranbrook Pest Control was employed and we are extremely pleased with their effectiveness in dealing with our problem. We appreciate this superior customer service to assist us in creating a pleasant and safe environment. Thank you Cranbrook Pest Control.”

Pat Chisholm Better Babies, Cranbrook, BC

Service Above and Beyond Expectations

“We built a log home in the Columbia Valley. When it was time to move in, we had a large infestation of carpenter ants, and soon after, we experienced a mice invasion prior to chinking our home. Being new to the area, we were recommended to go with Cranbrook Pest Control, who worked very diligently to eliminate our problems and we have continued to use them as a preventative measure ever since. The service was above and beyond anything we ever expected. Norm has been our regular service rep since the beginning, always personable and dedicated. We would recommend this company to anyone with pest issues.”

Vic and Dee P. (Home Protection Program)

Highly Recommend


“Cranbrook Pest Control has been our pest control supplier for the past year. During this time, they have installed pest control devices and checked them monthly. We have been very satisfied with their service and promptness to pest problems. I would highly recommend them to anyone with problems of this nature.”

David Dupont General Manager, Fairmont Villa Management, Fairmont Hot Springs, BC

What a Difference


“Our store has a pet supply section that tends to attract many hungry mice. Despite every attempt by us, such as moving the pet food to the top shelf and placing our own mouse traps, nothing would stop these little critters from getting what they wanted and leaving us with torn open bags and lost product. We finally decided to hand over our problem to the professionals at Cranbrook Pest Control, and after only a few short months, our pest problem was practically unnoticeable! What a difference. We should have called them from the very beginning. Great service!”

Brad Brehm Assistant Manager, Home Hardware, Cranbrook, BC