D’arcie Rogers & John Wolff,
10242 Twin Bays Rd.,
March 27, 2016
Cranbrook Pest Control,
7087 Gold Creek Road
Dear Con Murphy~
Re: Norm Dean
I have tentatively sold my home on Kootenay Lake, and felt the need to write to you about your outstanding employee, Norm Dean.
Norm has serviced our lake house for many years. He is always pleasant, efficient, and most knowledgeable about all facets of pest control. Norm has been available to us – whether it is during the week, on week-ends or holidays … his priority has always been our needs!
Norm exemplifies customer service. He thinks of the clients needs first and foremost – often before his own needs and days off. He’s great at explaining the various services your company offers and the ones that are most beneficial to us.
We have trusted Norm with the keys to our home on many occasions – while we have been away in Calgary or Arizona. He is honest and always follows up at once with his recommendations.
I highly recommend Norm and your company to our friends … and must say … with the pending sale of our home … I will truly miss Norm. He has a very caring personality and a fabulous work ethic! You truly have an amazing employee!